Customer Relationship Manager - TEMP TO HIRE, (J/O #5103)
The Customer Relationship Manager oversees the daily operations of the customer service team to ensure all client expectations are met. Participates in developing a successful business strategy plan for the department and organization. Establishes policies and procedures that produce high quality customer service.
Relocation expenses will be considered for the right candidate. Submit your employment application using your smart phone or PC to apply at https://jobs.redcarpetemp.com/signup or visit our office at 221 Laurel Street, Texarkana, AR 71854 & use one of our courtesy PCs. Call 870-772-4039 to ensure availability. Offer of Employment contingent on passing Interview Process, Background Check, & Pre-employment drug test.
Supervisory Responsibilities:
· Recruits, interviews, hires, and trains departmental supervisory staff
· Oversees the daily workflow of the department
· Provides constructive and timely performance evaluations
· Handles discipline and termination of employees in accordance with company policy
Duties/Responsibilities:
· Drafts, implements, and executes policies and procedures to facilitate a quality customer success experience
· Develop goals and objectives for the team
· Monitor and measure the renewal process to ensure it is being implemented
· Establishes performance metrics for customer service representatives
· Establishes service levels and requirements for the department
· Make changes in staff and/or processes when necessary for growth and better results.
· Develops and implements training and quality assurance programs for new hires and experienced employees
· Review and advise on ways to upsell and cross sell current customers
· Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention
· Acts as a liaison between the customer service department and other departments in the company.
· Performs other related duties as assigned
· Oversee the process of making sure new clients get onboarded and invoiced in a timely manner
Required Skills/Abilities:
· Excellent verbal and written communication skills
· Excellent interpersonal and customer service skills
· Excellent organizational skills and attention to detail
· Strong analytical and problem-solving skills
· Strong supervisory and leadership skills
· Proficient with Microsoft Office Suite or related software
Education and Experience:
· Bachelor’s degree required
· At least 7-10 years of managerial experience required
Physical Requirements:
· Prolonged periods sitting at a desk and working on a computer
· Must be able to lift up to 15 pounds at times.
· Excellent interpersonal and customer service skills
· Excellent organizational skills and attention to detail
· Strong analytical and problem-solving skills
· Strong supervisory and leadership skills
· Proficient with Microsoft Office Suite or related software
