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Customer Relationship Manager - TEMP TO HIRE, (J/O #5103)

Job Type : Temp/Contract to Direct
Reference Code : 8810
Compensation : 26.44 USD/HOUR
Hours : Full Time
Required Years of Experience : · At least 7-10 years of managerial experience required
Required Education : · Bachelor’s degree required
Travel : No
Relocation : No
Job Industry : Consulting
Job Category : Clerical

Job Description :

Customer Relationship Manager - TEMP TO HIRE, (J/O #5103) - Client may decide to handle this position as a "Contract Buy-Out" placement for right person.  Typical hours M-F/8-5.  Starting pay $50K -$60K annually + competitive benefits.  One of our area's most prestigious employers is currently looking for an energetic individual to champion the management and coordination of our client success team.

 


The Customer Relationship Manager oversees the daily operations of the customer service team to ensure all client expectations are met. Participates in developing a successful business strategy plan for the department and organization. Establishes policies and procedures that produce high quality customer service.


 


Relocation expenses will be considered for the right candidate.  Submit your employment application using your smart phone or PC to apply at https://jobs.redcarpetemp.com/signup or visit our office at 221 Laurel Street, Texarkana, AR 71854 & use one of our courtesy PCs.  Call 870-772-4039 to ensure availability.  Offer of Employment contingent on passing Interview Process, Background Check, & Pre-employment drug test.

 

Refer to detailed "Customer Supplied" job description below--




Supervisory Responsibilities:


·       Recruits, interviews, hires, and trains departmental supervisory staff


·       Oversees the daily workflow of the department


·       Provides constructive and timely performance evaluations


·       Handles discipline and termination of employees in accordance with company policy


 Duties/Responsibilities:


·       Drafts, implements, and executes policies and procedures to facilitate a quality customer success experience


·       Develop goals and objectives for the team


·       Monitor and measure the renewal process to ensure it is being implemented


·       Establishes performance metrics for customer service representatives


·       Establishes service levels and requirements for the department


·       Make changes in staff and/or processes when necessary for growth and better results.


·       Develops and implements training and quality assurance programs for new hires and experienced employees


·       Review and advise on ways to upsell and cross sell current customers


·       Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention


·       Acts as a liaison between the customer service department and other departments in the company.


·       Performs other related duties as assigned


·       Oversee the process of making sure new clients get onboarded and invoiced in a timely manner


Required Skills/Abilities:


·       Excellent verbal and written communication skills


·       Excellent interpersonal and customer service skills


·       Excellent organizational skills and attention to detail


·       Strong analytical and problem-solving skills


·       Strong supervisory and leadership skills


·       Proficient with Microsoft Office Suite or related software


Education and Experience:


·       Bachelor’s degree required


·       At least 7-10 years of managerial experience required


Physical Requirements:


·       Prolonged periods sitting at a desk and working on a computer


·       Must be able to lift up to 15 pounds at times.



 
Required Qualifications :
              ·       Excellent verbal and written communication skills


·       Excellent interpersonal and customer service skills


·       Excellent organizational skills and attention to detail


·       Strong analytical and problem-solving skills


·       Strong supervisory and leadership skills


·       Proficient with Microsoft Office Suite or related software


Skills :
Customer Service Representative E-Mail Communication Internet Access & Usage LAN / WAN Microsoft EXCEL Microsoft Internet Explorer Microsoft Outlook Microsoft PowerPoint Microsoft Word Sales - Telephone Supervision Experience Windows 10 Windows 7 Windows 8
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